Effective Date: August 4, 2026

1. ORDER CANCELLATIONS

A paid order may be cancelled by emailing myrelaxcation@gmail.com within 24 hours of placing the order, provided the order has not already shipped or entered production. Approved cancellations will be refunded to the original payment method.

After the 24-hour cancellation period, we cannot guarantee cancellation or changes to an order. Custom, private-label, personalized, made-to-order, and special-order products cannot be cancelled once production or procurement has begun.

2. RETURNS OF STANDARD WHOLESALE PRODUCTS

Standard, non-custom wholesale products may be returned within 30 calendar days after delivery if all of the following conditions are met:

• The products are unopened, unused, undamaged, and in their original packaging.

• Labels, seals, tamper-evident packaging, lot codes, and product packaging are intact.

• The products are in clean, complete, and resalable condition.

• Relaxcation has issued written return authorization before the products are shipped back.

Approved returns are subject to a 20% restocking fee, calculated on the price paid for the returned merchandise. Original shipping and handling charges are non-refundable. The buyer is responsible for return shipping, tracking, and appropriate insurance.

Please do not send products back without written authorization. Unauthorized returns may be refused.

3. NON-RETURNABLE PRODUCTS

The following products are final sale and are not eligible for return unless they arrived damaged, defective, incorrect, or short:

• Opened, used, altered, relabeled, or damaged products;

• Custom-formula, private-label, personalized, made-to-order, or special-order products;

• Samples, testers, clearance items, and products marked “Final Sale”;

• Products damaged through improper storage, handling, transportation, or use after delivery; and

• Products returned more than 30 calendar days after delivery.

4. DAMAGE, DEFECTS, SHIPPING ERRORS, AND SHORTAGES

Please inspect every shipment promptly. Damage, defects, incorrect products, or shortages must be reported in writing to myrelaxcation@gmail.com within 7 calendar days after delivery.

Your claim should include:

• Your order number and contact information;

• A description of the issue and the affected quantity;

• Clear photographs of the affected products, shipping carton, shipping label, inner packaging, and packing slip; and

• Any other information reasonably requested to review the claim.

Please keep the products and all original packaging until the claim is resolved. Depending on the circumstances, Relaxcation may request return of the affected products and may provide a replacement, account credit, or refund for the verified affected items.

No restocking fee applies to an approved claim for damage, defect, shipping error, or shortage.

Claims submitted more than 7 calendar days after delivery may be denied. Minor variations in color, scent, texture, weight, or appearance that are normal for handcrafted or naturally derived products are not considered defects.

5. RETURN SHIPPING AND INSPECTION

Approved returns must be shipped to the address and according to the instructions provided in the return authorization. The buyer is responsible for ensuring that returned products are packed securely. Relaxcation is not responsible for return shipments lost or damaged in transit.

All returns are inspected after receipt. Products that do not meet this policy may be ineligible for a refund.

If a return is approved after inspection, the refund will equal the price paid for the accepted returned merchandise, less the 20% restocking fee and any non-refundable charges stated in this policy.

6. REFUND PROCESSING

Approved refunds are generally issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

7. REFUSED AND UNDELIVERABLE SHIPMENTS

If an order is returned because it was refused, the buyer’s address was incorrect or incomplete, or the carrier could not complete delivery, the buyer is responsible for all applicable shipping and return costs.

Eligible unopened products may also be subject to the 20% restocking fee.

8. CONTACT US

To request a cancellation, return authorization, or claim review, contact:

Relaxcation Inc.

Email: myrelaxcation@gmail.com

Phone: +1 (888) 449-4785

4340 NE 5th Avenue
Oakland Park, Florida

This facility is not open to the public. Do not send a return without written authorization.